RETAIL HAS BECOME A LOW-MARGIN 24/7 MULTI-CHANNEL ENVIRONMENT
Transformation in the retail industry has had a direct impact on how technology is used. Not only has it driven the need to better support end-to-end processes and provide innovative customer journeys, but it has also created unique non-functional requirements. Margins and consumer stickiness in the retail space are driven by technology.
Technology has become fundamental to what consumers expect from their favourite retailers. It enables competitiveness.
As a key technology supplier to several high street and online retailers, we have combined our Queen’s Award-winning delivery approach – Enterprise Agile, with expertise in Business Analytics, Cloud and Agile Development to rapidly transform business models.
IN THE RETAIL SECTOR, WE HAVE:
- Worked extensively with Waitrose to introduce the Pick Your Own Offers loyalty scheme, offer online product recommendations, introduce new software on the device terminal estate, and reduced their development costs by two thirds.
- Conducted a Cloud Readiness Assessment for a major UK supermarket group, and then led their transition to the Public Cloud.
- Delivered the Co-op Membership loyalty programme. This engagement won the 2017 Retail Week Tech Awards Loyalty Initiative of the Year award.
- Delivered the Artist Payment System for ITV.
WITH A BROADER PERSPECTIVE, ANYTHING IS POSSIBLE
We bring fresh perspectives to our retail clients.
Many in the retail industry are attempting to bridge the gap between stores and digital channels, while others are journeying towards a truly unified commerce experience. By enabling technology transformation, retailers can realistically implement products and services to support and enhance the customer journey, while protecting margins. These are our thoughts on how retailers can achieve this.
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