How to succeed in a post-COVID-19 world


Retail has never faced a black swan event like COVID-19 before.

It’s combined speed, severity and scale has impacted every aspect of the global economy and could have dire consequences for retail – and other service sectors – in particular.

In this three-part series, Sitoo, Rapha and BJSS will discuss how retailers now need to rapidly increase their business resilience and how they need to ensure that they have are in a position to invest and innovate in order to prepare and compete in the next normal.


These short 30 minute online sessions are timed so that you can enjoy 20 minutes of insightful lightning talks, and 10 minutes of Q&A without disrupting your working day. Feel free to enjoy your breakfast as you participate!


Tim Larcombe (MD, Sitoo UK), looks at how to better utilise instore mPOS technology to sell everywhere and fulfil anywhere through empowering sales staff with real time product information and customer data.

Learn some valuable tips and hear how best to collaborate if people are available at different times.


Tim Larcombe and David Gore are joined by Nick Fletcher, from Rapha to talk about accelerating e-commerce.

Even long established e-commerce retailers have faced adversity in the last 3 months. Nik Fletcher, from Rapha, talks through some of the learnings from a brand with both a large e-commerce business and community of engaged cyclists who found themselves temporarily unable able to ride together outdoors.


15th July 2020 – 12.00pm BST

David Gore (Head of Industries, BJSS) pulls the sessions together and will provide valuable insight and expertise on how to implement and deliver via a reduced risk, cost effective approach.  



David Gore, Head of Industries, BJSS

David Gore is an experienced business consultant with a strong history of business leadership, turnaround and expansion, delivering results across varying geographies, cultures and business functions. Having previously worked within Capgemini’s Retail Operational Excellence team and as an Operations Manager for Kuwaiti retailer, Alshaya, David now heads up BJSS’ Industry Consulting team. 

Tim Larcombe, Managing Director, Sitoo UK

Tim Larcombe has spent his working life on the cutting edge of retail. A former VP of Commercial Operations Europe for Levis and Commercial Director Northern Europe for Adidas, he now heads up the UK operation for Sitoo – one of the world’s leading suppliers of mobile POS systems.

Nik Fletcher, Head of Digital Experience, Rapha

Nik joined Rapha in 2016 after nearly a decade in consumer apps & software to lead a new app initiative. After moving to oversee both web and app product management and the re-launch of a new Rapha web experience, he now leads the digital product & design, digital trading, and digital content teams to ensure a holistic, customer-centric approach to all digital experiences with the brand.