Process Optimisation and Digital Transformation for a National Transport Network
A major UK company wanted to transform its operational paper-based processes to reduce the burden on busy staff while generating data and analytics that could improve services. The business asked BJSS to design, develop, and test a minimum viable product (MVP) to digitise the asset inspection process.
BJSS worked with staff at a pilot location and conducted more than 10 hours of in-depth research to understand existing processes, pain points, and opportunities. We analysed the results to identify areas which could be improved with a digital solution, designing and validating the to-be processes and operating model changes needed to support the solution.
We used our agile delivery approach to design, build and implement an app to digitise the inspection process as well as a management dashboard to capture and analyse the data gathered in the pilot location. Our work included weekly user testing with over 15 team members.
We also developed a change management approach to engage stakeholders and increase adoption. Finally, we created a roll-out plan to productionise the MVP for implementation throughout the organisation.
The MVP was delivered in just 12 weeks. It was embraced by all the pilot team members, with positive feedback that the solution made the process much quicker and easier. The team has reduced the amount of time spent on the inspection processes, is seeing fewer errors and can make informed, data-driven decisions to improve service quality and effectiveness. These benefits will be multiplied as the solution is adopted by teams across the country.