Managed Service

Supporting your Modernisation

Get back to focusing on your core business and concentrating on what you do best. Our innovative Managed Service offering is equipped to take on your ageing legacy platforms, resolve your people training and retention issues challenges, and efficiently modernise your technology estate. Our team support everything from government-grade products to heavily regulated financial services organisations.

WHAT WE DO

Managed Data, Platform & Analytics

Ensure timely and accurate insights are delivered reliably through infrastructure operations, automated pipelines and coordinating your talent.

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Underpinned By

MANAGED CLOUD SERVICES

Effectively manage your cloud platform. From cost and performance optimisation through to routine maintenance.

Billing & License Management

We’ll look after the billing of your cloud platforms as well as maintain your licenses so you can continue to run your solution with ease. We’ll then recharge you the cost and provide visibility of your bills via our customer portal.

Problem Management

Manage your service problems and recurring incidents as well minimise the impact of your known problems. We’ll help perform a root cause analysis.

Logging, Monitoring & Event-management Alerting

Deliver operational improvements from a prioritised backlog. We cover areas such as infrastructure, monitoring, logging, alerting, deployment, and security.

Security & Compliance Management

Manage the security components of your infrastructure in order to remain compliant with regulations and your internal policies.

Patch Management

Identify your current patching status, and apply updates in a structured manner. We automate this process to reduce your costs.

Service Level Management

We provide management reporting to facilitate discussion on performance against service levels and improvements.

Cloud Account Delivery & Management

Save time and effort by leaving us to own your cloud vendor relationship. Using our experience in dealing with cloud vendors, we’ll ensure you’re receiving the best possible service.

Knowledge Transfer

We’ll conduct a full knowledge transfer of your managed service so your staff have full visibility.

Service Desk

We provide a single point of contact, comprising of multiple channels, for registering service requests and incidents.

Incident Management

Manage your incidents to restore normal service operation as quickly as possible and minimise the adverse impact on business operations.

Change Management

Manage change for all your environments through a standard process. We’ll help you to minimise downtime and communicate all change requests and scheduled deployments.

Cost Optimisation

Run your cloud platforms in the most cost-effective way. We’ll help you to identify excess resources and shut them down for you.

“There are a wealth of benefits that come from moving large systems like e-RS to the cloud. Costs are lowered, reducing pressure on the public purse, there is better security and reliability, as well as greater flexibility, performance, scalability and availability, to name a few.”

Neil Bennett
Director of Services

MANAGED APPLICATIONS

Build, migrate and manage your cloud-based applications. We can support your application journey from build through to support and maintenance.

APPLICATION PERFORMANCE MANAGEMENT

We use application performance management software to manage and measure your application performance levels and status, enabling accurate, real-time observations of system health and capacity.

MANAGED DATA, PLATFORM & ANALYTICS

Ensure timely and accurate insights are delivered reliably through infrastructure operations, automated pipelines and coordinating your talent.

Machine Learning Model, Maintenance & Monitoring

Maintain the accuracy of your predictions and avoid model drift. We’ll monitor and retrain your models, so they continue to deliver accurate predictions.

MANAGED DATA TRANSFORMATION & INGESTION

Save time and money by allowing our engineers to extract, load and transform data in your platform, making it available for your users.

ANALYTICS AS A SERVICE

Gain crucial insights from your data through regular analysis, tailored to your needs.

DATA PLATFORM MAINTENANCE

Keep your data platform up to date and running efficiently. Our specialists will maintain your data platform for you.

WAREHOUSE & LAKE ADMINISTRATION

Administer the data in your warehouses and data lakes, ensuring it performs efficiently and is accessible to users

SERVICE DELIVERY

Achieve business outcomes without the process overhead through a model that integrates traditional service management with DevOps ways of working.

SERVICE OPERATING MODEL

Obtain a clear view of the service delivery that supports your platform and applications. We’ll provide a framework that is designed to define the process of your service, how to deliver value and how to support any compliance or regulatory requirement.  

CLOUD OPERATING MODEL

Our assessments provide you with a clear roadmap to an optimum cloud operating model, which will act as a critical component for your wider transformational programme.

SERVICE DESIGN

Design your service. We’ll focus on your service catalogue management, service level management, availability management, capacity management, IT service continuity management, security management and supplier management. Using these concepts a comprehensive service process can be designed.

SERVICE TRANSITION

Transition your new services into a production setting. We’ll also assist you with ongoing changes to the live service including release and deployment good practice. 

MINIMUM VIABLE SERVICE

Satisfy the minimum set of requirements for your managed service.