Managed Service
Supporting your Modernisation
Get back to focusing on your core business and concentrating on what you do best. Our innovative Managed Service offering blends ITIL and DevOps to cater for enterprise service needs whilst automating for the digital world. Our ability to help heavily-regulated organisations and government departments with end-to-end legacy modernisation projects – from initial user requirements gathering, through to running the full production service – provides a unique offering that is unmatched by traditional managed service providers. And with a range of flexible engagement models and tiered service offerings, the service can be implemented quickly, cost effectively, and with ease.
Feature
The benefits of cloud through modern managed services
Leaders of IT service delivery need better ways of managing digital business. In this paper, we share how BJSS has built and migrated critical systems for government and regulated organisations, bringing them the benefits of cloud through Modern Managed Services.
WHAT WE DO
Managed Cloud Services
Effectively manage your cloud platform. From cost and performance optimisation through to routine maintenance.
Managed Applications
Build, migrate and manage your applications. We can support your application journey from build through to support and maintenance.
Managed Data, Platform & Analytics
Ensure timely and accurate insights are delivered reliably through infrastructure operations, automated pipelines and coordinating your talent.
Underpinned By
Service Delivery
A modern service management model underpins all of our Managed Service offerings. It blends traditional service management with Cloud and modern software development.
A COMPLETE END-TO-END OFFERING
Maintain the focus on your core business and concentrate on what you do best. Our modern service assesses your existing IT environment, provides credible roadmaps to migrate and modernise, and then manages your service from BJSS’ dedicated UK-based, government-level secure, Managed Service facility.
FLEXIBLE ENGAGEMENT MODELS
Our flexible engagement models and tiered service offerings allow you to implement our service quickly, cost effectively, and with ease. Plus our service is completely modular, so we can cater to your bespoke needs too.
Essentials
Quick and easy access to the essential Managed Service you need to keep your service current, secure and compliant.
Advanced
The benefits of Essentials plus added monitoring and support to help you continuously enhance your platform or application.
Premium
Enjoy all of the benefits of Essentials and Advanced, then add the expertise you need to continuously integrate, deploy and deliver at pace.
MANAGED CLOUD SERVICES
Effectively manage your cloud platform. From cost and performance optimisation through to routine maintenance.
WE OFFER
Billing & License Management
Security & Compliance Management
Cloud Account Delivery & Management
Cloud Landing Zone Development
Billing & License Management
We’ll look after the billing of your cloud platforms as well as maintain your licenses so you can continue to run your solution with ease. We’ll then recharge you the cost and provide visibility of your bills via our customer portal.
Security & Compliance Management
Manage the security components of your infrastructure in order to remain compliant with regulations and your internal policies.
Cloud Account Delivery & Management
Save time and effort by leaving us to own your cloud vendor relationship. Using our experience in dealing with cloud vendors, we’ll ensure you’re receiving the best possible service.
Cloud Landing Zone Development
Benefit from our experience in engineering and software development to securely fast-track your delivery and derisk your cloud investment.
“There are a wealth of benefits that come from moving large systems like e-RS to the cloud. Costs are lowered, reducing pressure on the public purse, there is better security and reliability, as well as greater flexibility, performance, scalability and availability, to name a few.”
Neil Bennett
Director of Services
MANAGED APPLICATIONS
Build, migrate and manage your cloud-based applications. We can support your application journey from build through to support and maintenance.
WE OFFER
Application Performance Management
Application Development
Release Management
Incident Management
Change Management
APPLICATION PERFORMANCE MANAGEMENT
We use application performance management software to manage and measure your application performance levels and status, enabling accurate, real-time observations of system health and capacity.
APPLICATION DEVELOPMENT
Ready access to our skilled development teams to tackle your most complex requirements, modernising legacy services and building cloud native applications.
RELEASE MANAGEMENT
Successfully and continuously update your application with a proven release management service combined with BJSS’ expertise in DevOps.
INCIDENT MANAGEMENT
Manage incidents and restore normal service operation as quickly as possible, minimising the impact to your business operations.
CHANGE MANAGEMENT
Standardise and manage change across all of your environments, minimise downtime, and communicate all change requests or scheduled deployments.
MANAGED DATA, PLATFORM & ANALYTICS
Ensure timely and accurate insights are delivered reliably through infrastructure operations, automated pipelines and coordinating your talent.
WE OFFER
Machine Learning Model, Maintenance & Monitoring
Managed Data Transformation & Ingestion
Analytics as a Service
Data Platform Maintenance
Warehouse & Lake Administration
Machine Learning Model, Maintenance & Monitoring
Maintain the accuracy of your predictions and avoid model drift. We’ll monitor and retrain your models, so they continue to deliver accurate predictions.
MANAGED DATA TRANSFORMATION & INGESTION
Save time and money by allowing our engineers to extract, load and transform data in your platform, making it available for your users.
ANALYTICS AS A SERVICE
Gain crucial insights from your data through regular analysis, tailored to your needs.
DATA PLATFORM MAINTENANCE
Keep your data platform up to date and running efficiently. Our specialists will maintain your data platform for you.
WAREHOUSE & LAKE ADMINISTRATION
Administer the data in your warehouses and data lakes, ensuring it performs efficiently and is accessible to users
SERVICE DELIVERY
Achieve business outcomes without the process overhead through a model that integrates traditional service management with DevOps ways of working.
WE OFFER
Service Operating Model
Minimum Viable Service
Service Strategy Development
Service Transition
Cloud Operating Model
Knowledge Transfer
Service Desk
SERVICE OPERATING MODEL
Obtain a clear view of the service delivery that supports your platform and applications. We’ll provide a framework that is designed to define the process of your service, how to deliver value and how to support any compliance or regulatory requirement.
CLOUD OPERATING MODEL
Our assessments provide you with a clear roadmap to an optimum cloud operating model, which will act as a critical component for your wider transformational programme.
SERVICE DESIGN
Design your service. We’ll focus on your service catalogue management, service level management, availability management, capacity management, IT service continuity management, security management and supplier management. Using these concepts a comprehensive service process can be designed.
SERVICE TRANSITION
Transition your new services into a production setting. We’ll also assist you with ongoing changes to the live service including release and deployment good practice.
MINIMUM VIABLE SERVICE
Satisfy the minimum set of requirements for your managed service.
KNOWLEDGE TRANSFER
We’ll provide a full knowledge transfer of your managed service so that you’re always in control.
SERVICE DESK
Benefit from a single point of contact, via a choice of several channels,to register your service and incident requests.