Enabling Talent Payments
Retail | Journey to Enterprise Agility
ITV’s former talent payment system was written in the late 1980s. By the 2000s, it needed an urgent replacement as it was no longer fit for purpose and it struggled to support increasing transaction volumes. This urgency was compounded by the legacy system’s original developer (and only remaining expert consultant) facing imminent retirement.
Particularly pressing aspects of ITV’s challenge were the need for more efficient primary and secondary (royalty) talent payments, with a significant proportion of payments being within the scope of Equity, Writers’ Guild of Great Britain and The Musicians’ Union.
ITV decided that a purpose-built Cloud-based system was required so engaged BJSS. By using Agile ways of working, the project delivered in a robust new system that handles hundreds of thousands of payments annually, seamlessly incorporating talent payment’s intrinsic complexities. BJSS was also awarded the ITV Insider Award for Excellence in Agility and Flexibility.
ITV used the PoC to trial working with BJSS, and to ensure that it was possible to develop functionality to meet its complex business needs. ITV also used this period to test Agile working with the Talent Payments project team, who had never worked in this manner.
With a successful PoC and business needs met, next came a phased product build. Working closely with ITV’s project team and following its business requirements, BJSS built basic functionality enabling pay-out of competition and show prizes for ITV productions. This was followed by an ‘ExpressPay’ phase, for payment of short-form contracts covering guests and interviewees on shows, sports pundits and video clips. This phase saw the introduction of Bacs payments, along with self-billing invoices and VAT for those registered. Next came a ‘Bespoke’ phase covering payment of more complex celebrity contracts and ongoing engagements. The final build phase of the solution addresses Equity, writers’ and musicians’ primary and secondary payments.
Value was added via BJSS coaching ITV’s Talent Payments project team in Agile ways of working, including being based together on-site, sharing a dedicated area of the office, hosting inclusive meetings and demonstrating process best practice. This collaborative, in-person approach was vital to achieving faster and higher-quality project delivery.
Jan Hornby, Head of Department, Talent & Royalties, ITV