By Kam Bhatoa, Head of Government, BJSS
This article originally appeared on Think Digital Partners.
Data sharing stands as a cornerstone for efficient governance and the seamless operation of public services. It serves as the bedrock for strategic decision-making, policy formulation, and the effective delivery of services to citizens. Nonetheless, the sharing of data among public sector entities has historically grappled with a myriad of hurdles. These include financial constraints, concerns over security breaches, and the intricate web of data handling policy and GDPR protection regulations. Admittedly, these regulations are necessary for safeguarding sensitive information, preserving individual privacy, and ensuring responsible data management. Yet, these challenges have inadvertently given rise to a fragmented IT infrastructure in the public sector.
The current public sector challenge
Fragmentation of data causes data silos, wherein an organisation maintains separate databases or systems that operate in isolation from one another. These data silos usher in a slew of challenges:
Solutions - Overcoming data silos
To surmount these challenges, public sector entities must embrace an operational approach that includes:
The Benefits to Public Welfare
Data automation, for example, empowers organisations to analyse vast amounts of data, leading to more astute decision-making. For instance, an AI tool developed by researchers at University College London predicts the hospitalisation needs of patients arriving at emergency departments, thus enhancing resource management. Another example is the integration of health and social care data to elevate the quality of support provided to citizens by coordinating services from nurses and social workers.
The Driver and Vehicle Standards Agency (DVSA) in the UK oversees driver and vehicle safety and compliance. DVSA collaborated with BJSS to modernise their heavy vehicle testing operations, moving from outdated legacy systems to a user-centric digital platform known as the Commercial Vehicle Service (CVS). The project employed Microsoft Dynamics technology and AWS apps, streamlining processes, and enhancing customer experience. The new system allows customers to manage their testing processes, check account balances, and make online payments in real time. This transformation led to improved data accuracy, quicker test result availability, and efficient DVSA operations, contributing to the agency’s modernisation goals.
Unleashing the potential of data
Data silos pose an obstacle to efficiency in the public sector. However, dismantling these silos through clear policies, technological innovations, and ethical initiatives not only ensures compliance with regulations but also unleashes the potential for more informed decision-making and superior services for citizens.
The time is now to prioritise data sharing within the public sector. To find out about how we can help, you can learn more about BJSS’ Public Sector offering here.