Digital Transformation Success Story
When fully delivered, Atlas, the Home Office’s immigration caseworking system currently in development, will provide a modern and sustainable digital service to replace an ageing and inflexible legacy platform. It will streamline the caseworking process, make better data easier to access and support an improved customer journey for over 22,000 Home Office staff.
Atlas is being delivered iteratively and will present a single screen view of relevant immigration data. After automatically registering cases from online applications, Atlas will complete relevant checks and present a “ready to casework” case to a Home Office decision maker.
By providing design and build services for components that links Atlas with other Home Office and HM Government systems, and as part of a collaborative multi-vendor engagement, BJSS is contributing towards a next generation system that will take paper, repetitive administration and manual tasks out of staff processes, delivering speedier decisions for applicants and delivering anticipated yearly cost savings to the taxpayer.