Feature

    REMOTE USER RESEARCH

    User researchers value face-to-face contact. However, things have changed, and so have our ways of working. In our latest SPARCK article, we explore how user researchers can conduct effective research remotely.

    Design-Feature

    DESIGN TO DELIVER

    With a dedicated team from a variety of backgrounds, cultures and personalities, SPARCK specialises in putting your customer and user needs first, while also assessing business value and technical feasibility.

    This means that BJSS is uniquely placed to support the entire delivery journey – from design to delivery.

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    WHAT WE DO

    Product Design

    Create digital products that your users will love.

    Service Design

    Design services that transform how you serve current and future users, across all touchpoints.

    Design Strategy

    Design your digital strategy to uncover innovative solutions for your business.

    Customer Experience

    Create stand-out customer experiences that drive customer engagement and value.

    Design Research

    Understand your users’ behaviour, needs and motivations to create compelling, accessible products and services.

    Design Ops

    Amplify the value and impact of design across your organisation and services.

    OUR APPROACH

    We follow the ‘Double Diamond’ – but with a twist. We combine the creativity of SPARCK and our technology heritage to rapidly research, design, prototype, test and deliver transformational solutions to help your organisation innovate at pace.

    This is why we confidently say that we ‘Design to Deliver’.

    Design-Approach

    DESIGN STRATEGY

    Design your digital strategy to uncover innovative solutions for your business.

    WE OFFER

    Future Visioning
    Value Proposition Design
    Value Based Roadmap
    Future Visioning

    Make trends and future scenarios tangible and actionable through a creative process of horizon scanning, co-creation and vision prototyping.

     
    VALUE PROPOSITION DESIGN

    Explore opportunities and ways to achieve product-market fit for your products, services and experiences.

     
    Value Based Roadmap

    Take action on your digital strategy and establish a value-based roadmap to explore, design and deliver innovative solutions.

    PRODUCT DESIGN

    Create digital products that your users will love.

    WE OFFER

    Discovery
    Design
    Build
    Test & Validate
    Launch
    Discovery

    Gain insights and perspectives to define the problem space, user needs and technical landscape that will help you design creative solutions.

     
    DESIGN

    Generate creative ideas and take your product from early prototypes to beautiful, accessible and useful solutions.

     
    Build

    Deliver your product through an agile and iterative approach that enable the team to test, learn and improve throughout.

     
    Test & Validate

    Validate the build with real users before launch.

     
    Launch

    Define and execute the right MVP and go-to-market strategy to launch and scale your product.

    SERVICE DESIGN

    Create services that transform how you serve current and future users, across all touchpoints.

    WE OFFER

    Discovery
    Design
    Service Blueprint
    Delivery
    DISCOVERY

    Gain insights and perspectives to define the problem space, user needs and technical landscape that will help you design creative solutions.

     
    DESIGN

    Design a to-be service that enables your users to achieve what they need in a consistent and seamless way.

     
    Service Blueprint

    Create a service blueprint that clearly maps out the end-to-end user journey, technology landscape and data dependencies.

     
    Delivery

    The service blueprint will help your teams prioritise and organise their work, so they can create a seamless and coherent solution.

    DESIGN RESEARCH

    Understand your users’ behaviour, needs and motivations to create compelling, accessible products and services.

    WE OFFER

    User Needs & Insights
    Inclusive & Accessible Design
    Testing & Validation
    User Needs & Insights

    Create real empathy with your users to understand what they really need and why, to gain perspectives and ideas that will develop better products and services.

     
    Inclusive & Accessible Design

    Make sure your products and services can be used by everyone, including people with disabilities, in every situation.

     
    Testing & Validation

    Gain insights on how users experience your product through our continuous usability testing. We’ll help prioritise features, iterate interfaces and inform the product roadmap.

    CUSTOMER EXPERIENCE

    Create stand-out customer experiences that drive value, loyalty and retention.

    WE OFFER

    Customer Experience Design
    Conversion & Revenue Improvement
    Experimentation & MVP
    CUSTOMER EXPERIENCE DESIGN

    Create data-driven, personalised and multichannel experiences that heighten the emotional connection to your brand.

     
    CONVERSION & REVENUE IMPROVEMENT

    Optimise the customer journey through an evidence-based approach to experimentation, A/B testing and data-driven insights.

     
    EXPERIMENTATION & MVP

    Carry out rapid experiments and prototypes to validate ideas with customers and gain confidence in their value before delivery of the MVP launch to the market.

    DESIGN OPS

    Amplify the value and impact of design across your organisation and services.

    WE OFFER

    Design Systems
    Capability Building
    DESIGN SYSTEMS

    Create a scalable set of design components and principles that help your teams work more efficiently and create consistent designs across products.

     
    CAPABILITY BUILDING

    Build design thinking capability within your teams and establish workflows that enable designers and developers to collaborate effectively.

    START YOUR JOURNEY TODAY

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