Design

PEOPLE AND USERS FIRST

 

SPARCK is our leading-edge design brand. Together, we design and deliver people-centric strategies, products, services and experiences that create value for your organisation and the people you serve. From transforming Britain’s driving test, to re-imagining how electric vehicles are charged, we focus on positive change and making technology serve people better.

Feature

REMOTE USER RESEARCH

User researchers value face-to-face contact. However, things have changed, and so have our ways of working. In our latest SPARCK article, we explore how user researchers can conduct effective research remotely. 

Data and AI White Paper

DESIGN TO DELIVER

 

With a dedicated team from a variety of backgrounds, cultures and personalities, SPARCK specialises in putting your customer and user needs first, while also assessing business value and technical feasibility.

This means that BJSS is uniquely placed to support the entire delivery journey – from design to delivery.

SPARCK logo

WHAT WE DO

Product Design

Create digital products that your users will love.

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Service Design

Design services that transform how you serve current and future users, across all touchpoints.

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Design Strategy

Design your digital strategy to uncover innovative solutions for your business.  

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Customer Experience 

Create stand-out customer experiences that drive customer engagement and value.  

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Design Research

Understand your users’ behaviour, needs and motivations to create compelling, accessible products and services.  

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Design Ops

Amplify the value and impact of design across your organisation and services.  

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OUR APPROACH

 

We follow the Double Diamond – but with a twist. We combine the creativity of SPARCK and our technology heritage to rapidly research, design, prototype, test and deliver transformational solutions to help your organisation innovate at pace.

This is why we confidently say that we ‘Design to Deliver’.

DESIGN STRATEGY

Design your digital strategy to uncover innovative solutions for your business. 

WE OFFER

Future Visioning
Value Proposition Design
Value Based Roadmap
Future Visioning

Make trends and future scenarios tangible and actionable through a creative process of horizon scanning, co-creation and vision prototyping.  

VALUE PROPOSITION DESIGN

Explore opportunities and ways to achieve productmarket fit for your products, services and experiences. 

Value Based Roadmap

Take action on your digital strategy and establish a value-based roadmap to explore, design and deliver innovative solutions.  

PRODUCT DESIGN

Create digital products that your users will love.

WE OFFER

Discovery
Design
Build
Test & Validate
Launch
Discovery

Gain insights and perspectives to define the problem space, user needs and technical landscape that will help you design creative solutions.  

DESIGN

Generate creative ideas and take your product from early prototypes to beautiful, accessible and useful solutions.  

Build

Deliver your product through an agile and iterative approach that enable the team to test, learn and improve throughout.  

Test & Validate

Validate the build with real users before launch. 

Launch

Define and execute the right MVP and go-to-market strategy to launch and scale your product. 

SERVICE DESIGN

Create services that transform how you serve current and future users, across all touchpoints.

WE OFFER

Discovery
Design
Service Blueprint
Delivery
DISCOVERY

Gain insights and perspectives to define the problem space, user needs and technical landscape that will help you design creative solutions.  

DESIGN

Design a to-be service that enables your users to achieve what they need in a consistent and seamless way. 

Service Blueprint

Create a service blueprint that clearly maps out the end-to-end user journey, technology landscape and data dependencies. 

Delivery

The service blueprint will help your teams prioritise and organise their work, so they can create a seamless and coherent solution.  

DESIGN RESEARCH

Understand your users’ behaviour, needs and motivations to create compelling, accessible products and services. 

WE OFFER

User Needs & Insights
Inclusive & Accessible Design
Testing & Validation
User Needs & Insights

Create real empathy with your users to understand what they really need and why, to gain perspectives and ideas that will develop better products and services.  

Inclusive & Accessible Design

Make sure your products and services can be used by everyone, including people with disabilities, in every situation. 

Testing & Validation

Gain insights on how users experience your product through our continuous usability testing. We’ll help prioritise features, iterate interfaces and inform the product roadmap.

CUSTOMER EXPERIENCE

Create stand-out customer experiences that drive value, loyalty and retention.

WE OFFER

Customer Experience Design
Conversion & Revenue Improvement
Experimentation & MVP
CUSTOMER EXPERIENCE DESIGN

Create data-driven, personalised and multichannel experiences that heighten the emotional connection to your brand.  

CONVERSION & REVENUE IMPROVEMENT

Optimise the customer journey through an evidencebased approach to experimentation, A/B testing and data-driven insights.  

EXPERIMENTATION & MVP

Carry out rapid experiments and prototypes to validate ideas with customers and gain confidence in their value before delivery of the MVP launch to the market.   

DESIGN OPS

Amplify the value and impact of design across your organisation and services.  

WE OFFER

Design Systems
Capability Building
Ways of Working
DESIGN SYSTEMS

Create a scalable set of design components and principles that help your teams work more efficiently and create consistent designs across products. 

CAPABILITY BUILDING

Build design thinking capability within your teams and establish workflows that enable designers and developers to collaborate effectively. 

Design

SUCCESS STORIES

Case Study

Unleashing growth for Amnesty International

Case Study

Defining the future of electric vehicle charging in the home

START YOUR JOURNEY TODAY