To deliver a new digital channel for asylum seekers and their solicitors to receive interview transcripts through a public online portal, the Home Office engaged BJSS to complete user research and propose a solution that met GDS, security, assisted digital and accessibility requirements.

Having delivered the research and several functioning prototypes, BJSS iteratively created four different clickable prototypes in Axure following GDS guidelines using insights from the user research, testing, and check-ins. We ensured the prototype covered all key user needs and laid out a roadmap for future iterations.

These prototypes were adopted in the production rollout, allowing the Home Office project team to secure Treasury funding for the second round of development to further improve the portal.