Build enterprise digital resilience

Retail & Consumer Markets

Bridge the divide between physical and digital and create retail experiences that keep customers coming back for more.

Differentiating your retail offer for profitable growth

As consumer behaviour evolves, retailers face immense pressure to adapt. Despite consumers’ reduced spending and shifting priorities, their demand for choice, personalisation, affordability and seamless experiences across sales channels continues to grow.

We work with retailers to imagine and deliver high-quality digital solutions for these challenges, using cutting-edge technology underpinned by extensive retail experience and industry best practices.

Whether designing Customer and Product 360 strategies, powered by GenAI for actionable insights, modernising applications in the cloud to improve performance and reduce costs, or designing and implementing business process improvements for greater efficiency, BJSS will help you deliver the right outcomes for your business.

Who we can help

Grocery and Supermarkets

BJSS is dedicated to revolutionising the grocery and supermarket industry through cutting-edge application development and e-commerce solutions, empowering businesses to optimise operations and elevate customer engagement. With deep data capabilities, retailers can generate accurate data sets to help boost sales and understand customer behaviour, reward their loyalty and increase personalisation.

Home and DIY

In the home and DIY industry, innovative digital strategies and technologies are utilised to pioneer solutions in social commerce, e-commerce, and digital innovation, delivering transformative experiences and enhancing customer engagement. We help you to advance your functional performance through better technology and advanced analytics.

Fashion and High Street

In fashion and high street retail, e-commerce, and data-driven strategies are harnessed to revolutionise customer interactions and fuel business expansion. When it comes to social commerce, converge your retail business with social media, allowing consumers to connect with your brand and products more easily.

Speciality Retail

In specialty retail, digital strategies and technologies lead the way in driving social commerce and digital innovation solutions through transformative approaches. We’ll support you in developing e-commerce strategies to overcome future threats such as new market entrants, digital enhancement, data protection, and digital resilience.

What we do

Deep Data Capabilities

Use data science and generative AI to build deeper customer relationships, improve business processes and develop innovative products and services. BJSS has the deep data capabilities needed to surface actionable insights and drive positive outcomes.

Social Commerce

Reduce friction in your customers' shopping experiences by bringing your products directly to the social media channels they love.

Digital Innovation

We work in partnership with our retail clients to imagine, design and launch digital innovations that transform the experience delivered to their customers across all channels.

Rapid Innovation

Guided by the industry best practices set out in our award-winning Enterprise Agile^® approach, we deliver high-quality engineering and development capabilities to create cloud-native services and modernise legacy applications.

E-commerce

Establish or enhance your online capabilities to create a seamless retail experience where your customers can interact with you however, wherever, and whenever they want.

Automation

Automate complex, time-consuming processes to free up a more productive, efficient workforce powered by real-time data and analytics.

Success Stories

Evolving Specsavers’ Online Appointment Booking

The ability to search online for a local store and book an appointment is at the core of Specsavers’ customer journey. BJSS redesigned these systems, making crucial improvements over the legacy system that improved stability and enhanced the customer experience.

Success Stories

Improving The Customer Experience at Beauty Bay

Beauty Bay, the global online beauty retailer, teamed up with BJSS to enhance its customer experience, boost scalability for growth, and facilitate data-driven decision-making. Its staff can now quickly access product availability, and the company can process 65,000 orders in a mere 40 minutes.

Success Stories

Re-Engineering Waitrose's Device Apps & Delivery Processes

BJSS streamlined Waitrose's handheld inventory apps and delivery, reducing code complexity by 40% and enhancing the software delivery process. This transformation significantly improved quality, maintainability, and time-to-market for new features, revolutionising store operations at Waitrose.

Success Stories

Evolving The Loyalty Scheme Of A Major UK Grocer

BJSS rebuilt, modernised and stabilised many of the core systems supporting the loyalty scheme for one of the UK’s biggest supermarkets, creating a more efficient platform for future development with significantly reduced build time.