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By Adam Roche, Content and Communications Manager at BJSS
Got a great product range, strong service and good quality credentials? If your customer engagement is lacking, the longevity of your business is in doubt.
The report looks at the current global retail climate and highlights four key trends that are reshaping consumer expectations in 2020 and beyond. As well as highlighting these trends, BJSS’ retail team has given examples of retailers who have followed this trend well and others who haven’t.