Accelerate your CX transformation
Unlock customer insights
Accurate, unified, and timely customer insights will fuel your customer experience transformation, sharpen your business strategy and increase your resilience in the face of disruption.
Introducing the BJSS Customer Insights service
Deliver a high-value use case in as little as 12 weeks:
- Explore the business challenge
- Identify, aggregate and analyse data
- Enrich view of the customer
- Uncover actionable insights and metrics
- Embed in the decision making
BJSS accelerators help you create a unified view of your customer from external and internal systems including customer relationship management, finance, orders and third party services, enriched with behavioural research and predictive data models. We believe in delivering value early and iteratively. This means building on your assets and assembling a team tailored to your needs, from technology, design, and consultancy.
eBook: Using Customer Insights to Identiify and Help Vulnerable Customers
In light of both the cost-of-living crisis and the energy crisis, it is more important than ever for energy companies to identify financially and clinically vulnerable customers.
Success Story
BEAUTY BAY
As a multinational online beauty retailer, Beauty Bay is continuously looking to innovate so it can improve its customer experience. When it realised the constraints of its IT systems were limiting its ability to please customers and grow at pace, it turned to BJSS.
Book a session
Contact us to accelerate your customer insight journey. We'll help you assess your organisation's challenges and opportunities.
Start today...
Leadership briefing
- Explore the art of the possible and constraint
- Learn from market best practice
- Align to your business strategy
- Discuss potential use cases
Team workshops
- Review your current business strategy
- Understand the current state of your organisation
- Review your current technology estate
- Prioritise a high-value use case
Let's Chat
“The new solutions we’ve developed with BJSS are powering better decision making and reducing operational risks. With a single view of the truth and a reliable, scalable platform, we have improved our service levels and can now focus on enhancing the customer experience.”
Marcus Sims, Chief Technology Officer at Beauty Bay
Why BJSS?
We’re trusted to deliver by some of the world’s leading organisations across the Financial Services, Retail & Consumer Markets, Public Sector, Health & Social Care, and Energy Sectors.
PARTNERSHIPS
BJSS services cover the entire breadth of the SDLC and more
- Technology & Engineering is our core service, building world-class systems
- Cloud & Platform accelerates cloud adoption, from small reviews to design and build of multi-cloud platforms
- Modern Managed Service with focus on ongoing continuous improvement
- Data & AI delivers data solutions from strategy through to machine learning and analytics
- Strategy translates your departmental strategy into a tangible delivery roadmap
- Design focuses on people-centric services through to service design.