Transforming the Home Office’s caseworking system, Atlas

Atlas When fully delivered, Atlas, the Home Office’s immigration caseworking system currently in development, will provide a modern and sustainable digital service to replace an ageing and inflexible legacy platform. It will streamline the caseworking process, make...

Streamlining the EU Settlement Scheme

Settlement Scheme The UK Government has been actively encouraging over three million EU, EEA and Swiss citizens affected by the UK’s decision to leave the EU, to apply to its EU Settlement Scheme which allows continued living and working in the UK. As part of a...

Supporting a user-centric digital interview process for asylum seekers

Digital Interviewing To deliver a new digital channel for asylum seekers and their solicitors to receive interview transcripts through a public online portal, the Home Office engaged BJSS to complete user research and propose a solution that met GDS, security,...