Optimising call centre staff resourcing levels

AI CALL CENTREFORECASTING AI FORECASTING Demand forecasting for Customer Call Centres Customers interact with organisations via multiple channels. But whilst cost efficiency provides a clear motivation for businesses to increase customer self-service, many banking...

Delivering a Wealth Management Service

DELIVERING A WEALTHMANAGEMENT SERVICE DELIVERING A WEALTHMANAGEMENT SERVICE BJSS DESIGNED AND DEVELOPED A NEW DIGITAL WEALTH MANAGEMENT SERVICE FOR A GLOBAL INVESTMENT COMPANY WITHIN 3 MONTHS This global investment company wanted to design and develop a new digital...

Achieving Three-Way Balance At Vaultex

ACHIEVING THREE-WAYBALANCE AT VAULTEX THREE-WAY BALANCE AT VAULTEX CASH MANAGEMENT COMPANY VAULTEX ACHIEVES THREE-WAY BALANCE WITH A BESPOKE SOFTWARE SOLUTION Vaultex is responsible for the verifying and recycling cash and coins in the UK banking system, including the...

Helping RBS introduce Apple Pay to the UK market

LAUNCHING APPLE PAYIN THE UK MARKET APPLE PAY IN THE UK RBS was the only “big-4” bank ready to register Apple Pay at launch By meeting an aggressive and fixed delivery deadline, the Royal Bank of Scotland (RBS), including its NatWest and Ulster Bank...