Report – Engagement is Everything

Got a great product range, strong service and good quality credentials? If your customer engagement is lacking, the longevity of your business is in-doubt.  The report looks at the current global retail climate and highlights four key trends that are reshaping...

Blog – What makes us resilient to change?

Tom Silver Our perception of change is highly influenced by our experience of it. Whether change presents an opportunity or threat may be determined by the success or failure of our efforts. I love change. Perhaps a little too much. I often find myself in conversation...