Award-winning service management at DVSA

ItSMF UK, the IT Service Management Community, awarded BJSS and its Technical Support Service (TSS), “Service Transformation Project of the Year” for its delivery to the Driver and Vehicle Standards Agency (DVSA). The BJSS TSS offering replaced the DVSA’s traditional outsourced Service Desk and combines a Service Desk with key ITIL processes, Agile development techniques and a DevOps culture.

The service is provided from BJSS’ dedicated BJSS ISO27001-compliant facility and includes application and server support in addition to running and supporting Cloud development and test environments. Commissioned for the DVSA, TSS provides two core functions. Firstly, to provide incident and change management for MOT testers. Secondly, BJSS manages the production environment ensuring software updates delivered by other suppliers are fit for purpose. The service handles around 100 support tickets every day and has delivered over 180 update releases.