BJSS Managed Services combine best practice service management with agile delivery techniques to deliver business outcomes. Aligning operations with development, release and run ensures that BJSS Managed Service solutions deliver value and return on investment in line with client expectations, whilst tailored service management processes provide the assurance and governance required for live services.
From platform management through application support services to outsourced management of a complete IT service, BJSS’ unique approach ensures that the most complex services are delivered to the highest standards.
A comprehensive outsourced Service Desk, including application and server support, running and supporting Cloud development and test environments together with client production infrastructure. The Cloud-based Service Desk uses Open Source monitoring and automated deployment tooling.
A BJSS development team adopted the codebase from the outgoing delivery partner, defining and completing a programme of development and test activities designed to improve service quality and add functional enhancements.
The BJSS Service Desk provides a better-performing and more resilient solution at lower cost. In addition, full insight into the performance of the service enables the client to quickly and easily prioritise and reallocate development resources.